In light of the possible compensation claims with regard to the recent emergency landing at Heathrow, Francis Charig reports that, "The landing was a little heavy but I've been on numerous other journeys where it has been almost as bad."; and, "... the landing was so unsurprising that it was insufficient to stop me working on my Sudoku puzzle." As well as, "I doubt if you've had to go down a chute before but it was damn fun; I would have loved to have had another go but we were being taken well away from the plane to safety."
She has seen what was so painfully obvious to most of us, that this was nothing more than a slightly bumpy landing. And the natural reaction is not to seek out someone to blame, but to dust oneself down and get on with life. There is no better therapy than that.